Refund Policy

Every order's amount is held in escrow until delivery is confirmed, so refunds are straightforward in the situations below.

Full Refund

• The seller fails to deliver within the promised time.
• The delivered goods or services differ substantially from the offer description.
• The order is cancelled by mutual agreement before delivery starts.

No Refund

• The order was delivered and confirmed by the buyer.
• The problem was caused by incorrect information the buyer provided at checkout.

Dispute Process

If a disagreement arises between buyer and seller, either side can open a dispute. Our arbitration team reviews both sides' evidence and decides on a full refund, partial refund, or release of funds.

Refund Timing

Refunded amounts return to your wallet immediately, where they can be withdrawn or used for future purchases.